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Contact Information

Finland Office

Juustenintie 6 A,
13 Helsinki, Finland
+358 41 312 891

Sri Lanka Office

No. 135, 2nd Stage,
Dikhenapura, Horana, LK
+94 77 938 6941

Email Addresses

General Inquiries: info@helkancargo.com
Support: support@helkancargo.com
Bookings: bookings@helkancargo.com

Business Hours

Monday - Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Emergency support available 24/7 for active shipments

Emergency Support

For urgent shipment issues outside business hours:
+358 41 312 891

Frequently Asked Questions

How long does shipping take from Sri Lanka to Europe?

Air freight: 3-7 business days
Sea freight: 4-8 weeks
Exact timing depends on destination, customs clearance, and service type.

What items are prohibited for shipping?

We cannot ship: perishable foods, live animals, plants, hazardous materials, flammable items, weapons, illegal substances, and valuable items without special arrangements. See our Terms & Conditions for complete list.

Do you provide packing materials?

Yes! We provide professional packing services including boxes, bubble wrap, and packing materials. This can be arranged during booking at an additional cost.

How are customs duties calculated?

Customs duties are calculated by the destination country based on item value, type, and quantity. We handle customs clearance but duties are the responsibility of the receiver. We provide estimates during booking.

What payment methods do you accept?

We accept: Credit/Debit Cards (Visa, MasterCard), Bank Transfer, PayPal, and for corporate accounts, invoice payment terms are available.

Our Locations

Helsinki, Finland

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Address: Juustenintie 6 A, 13 Helsinki, Finland

Phone: +358 41 312 891

Email: helsinki@helkancargo.com

Colombo, Sri Lanka

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Address: No. 135, 2nd Stage, Dikhenapura, Horana, LK

Phone: +94 77 938 6941

Email: colombo@helkancargo.com