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Or contact us via WhatsApp: +35 841 3123891

Contact Information

Finland Office

Juustenintie 6 A,
13 Helsinki, Finland
+358 41 312 891

Sri Lanka Office

No. 135, 2nd Stage,
Dikhenapura, Horana, LK
+94 77 938 6941

WhatsApp Contact

For Tracking & Quick Queries:
+35 841 3123891
Available for messages and calls

Email Addresses

General Inquiries: info@helkancargo.com
Support: support@helkancargo.com
Bookings: bookings@helkancargo.com

Business Hours

Monday - Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Emergency support available 24/7 for active shipments
WhatsApp support available during business hours

Emergency Support

For urgent shipment issues outside business hours:
+358 41 312 891

WhatsApp Emergency: +35 841 3123891

Frequently Asked Questions

How long does shipping take from Sri Lanka to Europe?

Air freight: 3-7 business days
Sea freight: 4-8 weeks
Exact timing depends on destination, customs clearance, and service type.

Need real-time tracking? WhatsApp us at +35 841 3123891
What items are prohibited for shipping?

We cannot ship: perishable foods, live animals, plants, hazardous materials, flammable items, weapons, illegal substances, and valuable items without special arrangements. See our Terms & Conditions for complete list.

Do you provide packing materials?

Yes! We provide professional packing services including boxes, bubble wrap, and packing materials. This can be arranged during booking at an additional cost.

How are customs duties calculated?

Customs duties are calculated by the destination country based on item value, type, and quantity. We handle customs clearance but duties are the responsibility of the receiver. We provide estimates during booking.

What payment methods do you accept?

We accept: Credit/Debit Cards (Visa, MasterCard), Bank Transfer, PayPal, and for corporate accounts, invoice payment terms are available.

Can I track my shipment via WhatsApp?

Yes! You can send your tracking number to our WhatsApp number +35 841 3123891 for real-time updates and status of your shipment. We provide instant tracking information through WhatsApp messages.

WhatsApp Tracking Service Send "TRACK [your-tracking-number]" to get instant updates

Our Locations

Helsinki, Finland

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Address: Juustenintie 6 A, 13 Helsinki, Finland

Phone: +358 41 312 891

Email: helsinki@helkancargo.com

WhatsApp: +35 841 3123891

Colombo, Sri Lanka

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(Google Maps API)

Address: No. 135, 2nd Stage, Dikhenapura, Horana, LK

Phone: +94 77 938 6941

Email: colombo@helkancargo.com

WhatsApp (24/7 for tracking): +35 841 3123891